COVID-19 Benefits Advice — Read the latest advice on claiming benefits here.

COVID-19 Benefits Advice

HM Government have issued the following advice –

Unless anyone has been made redundant, and needs to apply for Jobseekers Allowance, or is ill and needs to claim Employment & Support Allowance, there are few means of making a telephone application for benefits – unless you have digital access problems, disabilities etc. All other income-related benefits, such as Universal Credit, are internet-based and should not require any physical visits to a Jobcentre

Links To Make Online Claims

For People Who Need To Make A New Claim For Financial Support

We understand people who are required to stay at home or are infected by coronavirus may need financial support, and quickly.

We announce that:

  • Those affected by coronavirus will be able to apply for Universal Credit and can receive up to a month’s advance upfront without physically attending a jobcentre.
  • The 7 waiting days for ESA for new claimants will not apply if they are suffering from coronavirus or are required to stay at home – so it will be payable from day one.

Employees And Self-employed People

To make sure people in work can take the necessary time off to stay at home if they are suffering from coronavirus or to prevent its spread, changes have been made to Statutory Sick Pay and how Universal Credit supports self-employed claimants.

This includes:

  • People who cannot work due to coronavirus and are eligible for Statutory Sick Pay will get it from day one, rather than from the fourth day of their illness – we intend to legislate so this measure applies retrospectively from 13 March 2020
  • Statutory Sick Pay will be payable to people who are staying at home on government advice, not just those who are infected, from 13 March 2020 after regulations were laid on 12 March 2020 – employers are urged to use their discretion about what evidence, if any, they ask for.
  • If employees need to provide evidence to their employer that they need to stay at home due to coronavirus, they will be able to get it from the NHS 111 Online instead of having to get a fit note from their doctor – this is currently under development and will be made available soon.
  • Self-employed claimants on Universal Credit who are required to stay at home or are ill as a result of coronavirus will not have a Minimum Income Floor (an assumed level of income) applied for a period of time while affected.

If anyone requires further information prior to making a new claim, or has concerns about their existing claim and would like advice on this, please contact ELAP:

(n.b:- if you are self employed, a small business owner and/or in receipt of old style Working and/or Tax Credits please contact us for further advice prior to making any changes to your claim)

Contact ELAP on:
01507 606002

Email: You can also send an enquiry via our contact page.

For those already claiming benefits, which require Jobcentre Attendance (such as Jobseekers Allowance, Employment and Support Allowance, Universal Credit etc.), DWP have issued the following information:-

Changes To Jobcentre Appointments (19 March 2020)

People receiving benefits do not have to attend jobcentre appointments for at least 3 months, starting from Thursday 19 March 2020. People will continue to receive their benefits as normal, but all requirements to attend the jobcentre in person are suspended.

People can still make applications for benefits online if they are eligible.

Jobcentres will remain open and will continue to support people who are not able to use phones and online, including homeless people.

For People Already Claiming Support

Special arrangements will be in place for people in receipt of benefits who cannot attend reassessments or jobcentre appointments because they are required to stay at home or are infected by coronavirus.

The arrangements are:

  • Disabled and sick claimants who cannot attend a reassessment for Personal Independence Payment (PIP), Employment and Support Allowance (ESA) or Universal Credit will continue to receive their payments while their assessment is rearranged.
  • People who need to claim ESA or Universal Credit because of coronavirus will not be required to produce a fit note.
  • When claimants tell us in good time that they are staying at home or that they have been diagnosed with coronavirus, they will not be sanctioned – we will review their conditionality requirements in their claimant commitment, to ensure they are reasonable.
  • Claimants who are staying at home as a result of coronavirus will have their mandatory work search and work availability requirements removed to account for a period of sickness.