COVID-19 Benefits Advice — Read the latest advice on claiming benefits here.

Privacy Statement

Preservation of your privacy is important to EAST LINDSEY ADVICE PROJECT and we are committed to letting you know how we use your personal information and to making only responsible use of your data.

References to “we”, “us”, “you” or “our” in this Privacy Policy are references to East Lindsey Advice Project, an accredited member organisation of AdviceUK and NHAS,  we are a Limited by Guarantee CIO, a charity registered in England and Wales, registered charity number: 1165431


  1. Information about you

1.1   We will collect personal information from you when you or your organisation, register as a client with us or subscribe to one of our services. This may include your name, title, email address, physical address, telephone numbers, NI and/or NHS numbers and job title.  We may also ask for some additional, non-personal information.


  1. Our use of this information

2.1   Your personal information will only be used to provide you with our services,  to ensure optimum results for your specific case 

2.2   We will not share your information with our partners, funders or external agencies without your express written agreement

2.3  All such personal information will be protected by password and be destroyed at the resolution of your case


  1. Security

3.1   We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2   Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications (other than payments where applicable) will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.


  1. Other information

4.1   If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at

4.2   ELAP privacy policy may be updated from time to time, so please check it periodically either on our website or in hard copy from our Outreach Services